kbzwin Privacy Protection Policy
Your personal information at kbzwin is secured with SSL encryption, and this policy transparently explains how it is collected, stored, and used.
Introduction — Purpose of This Policy
This Privacy Policy ("Policy") describes how personal information is handled when you use kbzwin's services — the website https://kbzwin.mom, mobile browser access, and all related services.
The purpose of this policy is to clearly explain the following —
- What personal information we collect,
- For what purposes that information is used,
- Who it may (or may not) be shared with,
- How your data is protected, and
- What rights you have.
Continuing to use kbzwin's services means you accept the terms of this policy. If you do not agree with this policy, do not use the services.
Personal information we collect
2.1 — Information you provide directly
When you register an account, make a deposit or withdrawal, or fill in a contact form, we collect the following information —
- Full name, date of birth, and gender
- Email address and phone number
- Payment information (KBZPay phone number, Wave Money, AYA Pay, CB Pay, etc.)
- Any communication messages you send to us
2.2 — Automatically Collected Technical Data
When you access our services, we collect the following information from server logs and cookies —
- IP address and time of visit (Myanmar Standard Time)
- Browser type, language settings and operating system
- Pages visited, clicks and session duration
- Device name and network service provider
2.3 — Gaming Data
We also collect the following data to provide our services and ensure fair play —
- Game history (amounts, results and time)
- Deposit / withdrawal records
- Bonus and promotion activities
Personal Information Usage
kbzwin uses the personal information collected only for the following purposes —
Account Management: To create accounts, manage sessions and verify access
Financial Transactions: To process deposits, withdrawals and payments
Customer Support: To provide assistance via 24/7 Live Chat and email
Security Checks: To prevent problem gambling, money laundering and to promote responsible gaming
Service Improvement: To analyse and improve service quality
Communications: To send bonus, promotion and service announcements (you can opt out at any time)
Legal Compliance: To fulfil legal obligations we are required to meet
We will not use your personal information for any purpose not stated in this policy.
Personal Information Sharing and Disclosure
kbzwin does not sell, rent or transfer your personal information to any company, third-party advertisers or marketing agencies. However, it may be shared in a limited way in the following cases to deliver our services —
Service Providers
Financial service providers such as KBZPay, Wave Money, AYA Pay and CB Pay that process payments on our behalf, as well as server hosting providers — these service providers may only handle your data as directed by us.
Legal Requests
We may disclose information to lawful authorities in response to a valid legal request, court order, or where failure to do so would expose us to legal liability.
Business Transfers
In the event of a business change such as a merger or acquisition, data may be transferred, but this policy will remain in effect.
Cookies and Tracking Tools
kbzwin uses cookies and similar technologies to improve our services. Their purposes are —
- Functional Cookies: Maintaining login sessions and saving gaming environment settings
- Security Cookies: Preventing unauthorised access and fraud
- Performance Cookies: Analysing usage to understand how services are used
You can disable cookies in your browser settings, but please note that doing so may limit or affect how some kbzwin services are displayed.
Data Security Measures
We have put in place technical and operational measures to protect your personal information —
SSL/TLS Encryption — All data transfers between your browser and our servers are encrypted.
Access Controls — Personal information can only be accessed by staff who have been assigned responsibility for it.
Firewall and Technical Protection — Modern security systems are used to guard against external cyber attacks.
Data Retention Limits — Data is kept only for as long as needed to provide our services, and data that is no longer required is deleted.
While our security measures are robust, please understand that no online platform can offer a 100% guarantee. Keep your own login credentials secure.
Data Retention Period
kbzwin stores personal data only for as long as needed to provide services and meet legal obligations. The following factors are considered when determining how long data should be kept —
- Throughout the period of service provision
- Financial transaction records — for the period required by law
- For as long as considered necessary to resolve disputes
- Legal or regulatory requirements
After account closure, unused personal data will be deleted or anonymized within an appropriate period.
Your Personal Data Rights
As a kbzwin user, you have the following rights regarding your personal data —
Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request that inaccurate or incomplete data be corrected.
Right to Erasure: You can request deletion of your personal data within the limits of our service and legal obligations.
Right to Restriction: In certain cases, you can request that we restrict how we handle your personal data.
Right to Object: You have the right to object to the processing of your personal data for marketing purposes; you can email [email protected] for this.
To exercise any of these rights, contact us by email at [email protected]. We will verify your identity and take the necessary steps.
Protection of Children's Personal Data
kbzwin's services are intended for persons aged 21 and above only. We do not intentionally collect personal data from anyone under 21.
If we become aware that personal data of a person under 21 has reached us, we will immediately delete that data and close the relevant account.
Policy Updates
We may update this Privacy Policy from time to time. When changes are made —
- The "last updated date" on this page will be changed
- We may notify you by email for significant changes
- Continued use of our services after a change takes effect means you accept the updated policy
We recommend reviewing this policy regularly. If you do not agree with the changes, please stop using our services and contact us at [email protected].
Contact Us — For Enquiries
If you have any questions, requests, or complaints regarding this Privacy Policy, you can contact the kbzwin support team —
Email: [email protected]
24/7 Live Chat: You can reach us through the Live Chat on the website
We provide 24/7 support in Burmese and will handle your enquiries as quickly as possible.